Exchange Policy

Beauty And Beyond Group, Inc. understands that on rare occasions, a legitimate exchange may be warranted. Our exchange policy is strictly enforced and limited exclusively to the qualifying reasons outlined below. All conditions must be met without exception.

APPROVED EXCHANGE REASONS — THE ONLY QUALIFYING CIRCUMSTANCES

1. Wrong Item Received: You received a product different from what you ordered — including wrong scent, wrong size, or entirely different product.
2. Ordering Error — Unopened Item: You accidentally ordered the wrong product variant or size and the item remains completely unopened and factory-sealed. Request must be submitted within 7 days of confirmed delivery.
3. Packaging Arrived Damaged or Factory Seal Compromised Upon Delivery: Outer packaging arrived visibly damaged in transit, or factory seal was found broken upon first receipt. Must be supported by clear photographic evidence submitted within 48 hours of delivery.
4. Incorrect Quantity Received: You received fewer items than what was ordered and paid for. Photographic evidence of received package contents is required.

REASONS THAT DO NOT QUALIFY FOR AN EXCHANGE

• Disliking the scent, texture, color, or consistency after opening or use
• Experiencing an allergic reaction or skin sensitivity after use
• Change of mind after a product has been opened
• Purchasing the wrong item as a gift and opening it
• Price differences or promotions applied after the date of purchase
• Products that have been opened, used, partially consumed, or tampered with
• Requests submitted beyond the 7-day exchange window

EXCHANGE ELIGIBILITY REQUIREMENTS

• Unopened & Factory-Sealed: Item must be completely unopened and factory-sealed in full original packaging.
• 7-Day Window — No Exceptions: Exchange requests must be submitted within 7 days of confirmed delivery.
• One Exchange Per Order: Only one exchange is permitted per order.
• Store Credit Only: All approved exchanges are issued as store credit only.
• Customer Bears Return Shipping Costs: Customer is solely responsible for all return shipping costs using a trackable, insured method.
• Photo Verification Required Before Approval: Customer must submit clear photographic evidence of the product in its completely sealed, unopened, original condition.
• Physical Inspection Upon Receipt: Item must be physically received and inspected before any exchange is processed.
• Subject to Product Availability: All exchanges are subject to product availability.

EXCHANGE ABUSE & BLACKLIST POLICY

Beauty And Beyond Group, Inc. maintains a zero-tolerance policy toward exchange abuse, fraudulent return claims, and bad-faith requests. The following actions will result in permanent restriction from all future exchanges and purchases:

• Submitting false or misleading photographic evidence
• Returning a product that has been opened, used, tampered with, or substituted
• Filing multiple exchange or return requests in a pattern consistent with abuse
• Initiating a chargeback in conjunction with or following an exchange request
• Any attempt to manipulate, circumvent, or exploit our exchange process

Individuals found to be engaging in exchange abuse will be permanently blacklisted and may be subject to civil or legal action. All exchange communications, photographs, and shipping records are retained as evidence.

HOW TO REQUEST AN EXCHANGE

To initiate an exchange, contact us via our contact page with:

• Your full name and order number
• The qualifying reason for your exchange request
• Clear photographs of the product in its sealed, unopened, original condition (all sides)
• For damaged items: photographs of both the item and the outer shipping packaging

Our team will review your request and respond within 3 to 5 business days. Submission of an exchange request does not guarantee approval.